FAQs

Warranty FAQs
New vehicle deliveries FAQs
Parts and accessories FAQs
Technical information FAQs
Privacy FAQs
Finance FAQs
Insurance FAQs
Accessibility

Warranty
Frequently Asked Questions


What is the paint warranty on a new Ford vehicle?
I have corrosion appearing on my vehicle. How do I know if this will be covered under the anti-perforation warranty?
What warranty will I get when I purchase a new Ford Vehicle?
Do I get roadside assistance cover when i purchase a new Ford vehicle in the UK?
I have an imported vehicle. What warranty do I get with my new Ford?
If I have a Ford part fitted to my vehicle what warranty will this part have?
What are the terms and conditions of the manufacturer’s warranty?
If my vehicle is serviced at a non Ford Dealer, will my Ford warranty be invalidated?
What is the servicing interval for my vehicle?
How do I purchase an upgraded warranty for my vehicle?
How do you I transfer the warranty details to a new owner?
Do I need to have my vehicle serviced at the Ford Dealership who sold me the vehicle to maintain the warranty?
I was sold a Dealership warranty by a Ford Dealership that has now went into receivership. Will Ford honour the warranty?

Q: What is the paint warranty on a new Ford vehicle?
A: If the paint surface of the vehicle body requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Ford Authorised Repairer, regardless of any change in vehicle ownership during the warranty period.

What is the paint surface warranty period?
The paint surface warranty starts on the day the vehicle is delivered to the first retail or fleet customer. Where an intermediary purchases a vehicle, the period of cover commences when the vehicle is handed over to that intermediary.
The paint surface warranty period is the same as the Ford Base Warranty applicable to your vehicle. Refer to your vehicle's Service Portfolio (formally Warranty & Service Guide) for the warranty periods applicable to your vehicle.

What is not covered by the paint surface warranty?
Ford is not responsible for any repair that is required as a direct result of:
Damage caused by neglect, flooding, accident, or improper use.
Failure to properly maintain Paint and bodywork by regular cleaning in accordance with Ford instructions.
Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
Repairs using methods that have not been approved by Ford.

Back to top

Q: I have corrosion appearing on my vehicle. How do I know if this will be covered under the anti-perforation warranty?
A: If any part of the original bodywork of the vehicle is perforated by rust corrosion, the panel(s) affected by the perforation will be repaired or replaced by any Ford Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership.

Note: The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture.Note: The term 'bodywork' does not include road wheels and attachments such as bright trim, bumpers, mouldings and hinges. The 'Load Platform' installed on the Ford Transit is also excluded.

What is the perforation warranty period?
The perforation warranty starts at the same time as the Ford Base warranty and continues for between 6 and 12 years (depending on model). Refer to your vehicle's Service Portfolio (formally warranty & service guide) for the warranty periods applicable to your vehicle.

What are the owner's responsibilities?
The owner's responsibilities are to:

Maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
Ensure that the body panels are examined annually, preferably by a Ford Authorised Dealer and that the results of the check are recorded in the vehicle's body and paint record to maintain the vehicle's perforation warranty.

What is not covered by the perforation warranty?
Ford is not responsible for any repair that is required as a direct result of:

Damage caused by neglect, flooding, accident, or improper use.
Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
Repairs using methods that have not been approved by Ford.
Failure to rectify on a timely basis any paint or corrosion damage identified during the annual body & paint check.

Back to top

Q: What warranty will I get when I purchase a new Ford vehicle?
A: The table below details the Warranties applicable to Ford vehicles purchased in the UK.
 

Model

Warranty Type

Duration
Years

Duration
Miles

Ka, Street Ka & Galaxy

Base
OEW*
Paint
Perforation

1
2
1
6

Unlimited
60,000
Unlimited
Unlimited

Fiesta, Fiesta Van, Focus,
Focus C-MAX, Fusion & Mondeo

Base
OEW*
Paint
Perforation

1
2
1
12

Unlimited
60,000
Unlimited
Unlimited

Ranger

Base
OEW*
Paint
Perforation

1
2
1
6

Unlimited
60,000
Unlimited
Unlimited

Transit & Transit Tourneo

Base
Paint
Perforation

3
3
6

100,000
100,000
Unlimited

Transit Connect

Base
Paint
Perforation

3
3
10

100,000
100,000
Unlimited

 

* An Optional Extended Warranty provides the 2nd and 3rd year's warranty (up to 60,000 miles).

Back to top

Q: Do I get roadside assistance cover when I purchase a new Ford vehicle in the UK?
A: Yes, new Ford vehicles are automatically provided with Ford Assistance for one year from the date you take delivery of the vehicle (three years on Transit, Transit Connect and Ranger). We will write to you as you approach the end of your Ford Assistance cover, with details of discounted roadside assistance cover with our chosen partner, the AA.

Back to top

Q: I have an imported vehicle. What warranty do I get with my new Ford?
A: Please contact the selling agent who can advise you of the warranty from the original country of origin.

Back to top

Q: If I have a Ford part fitted to my vehicle what warranty will this part have?
A: Genuine Ford branded parts and accessories fitted by Ford or a Ford Authorized Dealer prior to the handover of a new vehicle to its first customer will benefit from the same warranty terms as the Ford Base Warranty and any applicable Optional Extended Warranty coverage.

Parts and accessories fitted after the vehicle is delivered will be covered by a minimum 1 year/unlimited mileage warranty, but this may be longer for some items such as batteries. Supplier branded accessories are not covered by any Ford Warranty.

Back to top

Q: What are the terms and conditions of the manufacturer’s warranty?
A: The terms and conditions can be found in the Service Portfolio (formally the Warranty And Service Guide), found as part of the Owner’s pack supplied with the vehicle.

Back to top

Q: If my vehicle is serviced at a non Ford Dealer, will my Ford warranty be invalidated?
A: No, but you must ensure that:
Your vehicle is serviced as recommended by Ford (timing and content).
Your vehicle is serviced using genuine Ford branded parts or parts that match the quality of genuine Ford branded parts.
Your vehicles Maintenance Record is completed and receipts are retained as evidence that the vehicle has been serviced at the correct intervals, in line with Ford Service Schedules, using the correct parts and fluids. This will assist in the event of a warranty claim for defects that may be influenced by incorrect maintenance intervals or content.

Back to top

Q: What is the servicing interval for my vehicle?
A: All service intervals can be found by clicking on the link below, alternatively, contact your local Ford Dealer who will be pleased to inform you of this information.

Service Intervals

Back to top

Q: How do I purchase an extended warranty for my vehicle?
A: Contact your local Authorised Ford Dealer, or alternatively please call Ford Protect on 0870 241 6726.

Back to top

Q: How do you I transfer the warranty details to a new owner?
A: The Ford warranty applies to the vehicle and not the owner. Owner details can be changed by calling Ford Protect on 0870 241 6726.

Back to top

Q: Do I need to have my vehicle serviced at the Ford Dealership who sold me the vehicle to maintain the warranty?
A: No, any Ford dealership can be used within the dealer network.

Back to top

Q: I was sold a Dealership warranty by a Ford Dealership that has now went into receivership. Will Ford honour the warranty?
A: No, Ford dealerships are independent franchises with their own operating procedures and management structures and as such Ford Motor Company has no direct control over their day-to-day operations.

Back to top

New vehicle deliveries
Frequently Asked Questions


Q: I have ordered my new vehicle and have been waiting longer than the date my Dealership advised me and I still have no vehicle.
A: We can occasionally experience unprecedented levels of demand for a particular model or specification, for this reason Ford is unable to guarantee a delivery date of any particular model. Your Ford dealer will be able to keep you fully updated of any progress reports he/she may receive regarding your order.

Back to top

Parts and accessories
Frequently Asked Questions


How do I find the price of specific parts?
How long do Ford expect a customer to wait for a part?

Q: How do I find the price of specific parts?
A: Please contact your nearest Ford Dealer

Back to top

Q: How long do Ford expect a customer to wait for a part?
A: We are extremely conscious of the need to maintain the highest possible levels of after sales service at all times, and, as a matter of course continually monitor supplies, to minimise and avoid deficiencies of any nature.

Back to top

Technical information
Frequently Asked Questions


Who can I contact for specific technical information?
How will I know if my vehicle is affected by a safety recall?
Will I be charged for any recall work carried out on my vehicle?

Q: Who can I contact for specific technical information?
A: We would recommend you contact a Ford Dealership for technical information as they can inspect your vehicle and have the necessary skills and experience, as well as direct access to our technical support services. You can also contact the Ford Technical Information Centre directly on 0906 5533447. Please note that this is a premium rate line and calls are charged at £1 per minute. Alternatively you may wish to write to the Ford Technical Information Centre at PO Box 300, Walsall, WS5 4QH.

Back to top

Q: How will I know if my vehicle is affected by a safety recall?
A: Ford will issue a letter to the registered owner according to Fords database requesting that repair work required is completed at your earliest convenience. You can also contact your local Ford Dealership or the Customer Relationship Centre who will be pleased to assist you further.

Back to top

Q: Will I be charged for any recall work carried out on my vehicle?
A: No. Any recall action carried out by a Ford Authorised repairer will be free of charge.

Back to top

Privacy policy
Frequently Asked Questions


What are the benefits to me of Ford collecting my information?
What information might be collected by Ford Web Sites?
How will Ford collect and store this information?
For how long will Ford store this information?
Where will your personal information be stored?
Why do Ford collect this information?
Who does this policy apply to?
Ford's Commitment to Children's Privacy
What are cookies?
What are Customer Profiles?
How do I correct information about myself?
What about Internet & Site Security?
What options do I have if I choose to register?
What happens if I choose not to register?
Under what conditions might this Privacy Policy not operate?
How do I contact you?

Q: What are the benefits to me of Ford collecting my information?
A: Collecting this information will help Ford to achieve the following:
To make the Site easier for you to use by not having to enter information more than once.
Help us to provide information faster.
To help us create content more relevant to you.
To help you quickly find services or information available from Ford.
Using information to make improvements to the Site.
Assessing general trends within the Web Site and its use.
To alert you to new products, special offers, updated information and other new services that Ford considers to be of interest to you. Where you have given us your permission we might authorise other companies to contact you directly.

Back to top

Q: What information might be collected by Ford Web Sites?
A: At Ford, we intend to give you as much control as possible over your personal information. In general, you can visit Ford on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the Internet.

We will only collect personal information that can be directly associated with you after you have completed the Ford Internet Registration Process.

Even before registration we will collect anonymous information about how you have used the Web Site. This is a common standard procedure for any Web Site on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer.

If you choose to give the Ford personal information via the Internet that we may need -- to correspond with you, process an order or provide you with a subscription, for example -- it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

Back to top

Q: How will Ford collect and store this information?
A: The Site can collect information about you in a number of ways; either directly requesting it from you (as on a registration form) or by automatically recording information about your visit to this Site. For example we might collect data regarding your journey through the Site or record the options that you have chosen to take.

Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.

Back to top

Q: For how long will Ford store this information?
A: Ford will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes. In addition legislation might oblige us to store this information for a certain period of time.

To understand how you can amend, or update information stored about you then please refer to the appropriate question in this section.

Back to top

Q: Where will your personal information be stored?
A: Ford operates in many countries across the world. To enable us to offer consistent service to you, our customers, wherever you may be, we manage our Internet sites from one central site. This is currently in the United States of America. This information will be treated in accordance with the legal provisions under English law concerning data protection and may be stored and processed inside or outside the European Union anywhere in the world. European laws require you to give your unambiguous consent to us.

Back to top

Q: Why do Ford collect this information?
A: We need this information to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs.

Back to top

Q: Who does this policy apply to?
A: This policy applies to web sites designed for the use of individual consumers; it does not apply to corporate visitors.

Back to top

Q: Ford's Commitment to Children's Privacy
A: Protecting the privacy of children is important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13 without first obtaining verifiable parental consent, and we will not condition participation on a child providing more personally identifiable information than is necessary to participate in the activity. Upon request, parents may review their child's information or request it may be deleted.

Back to top

Q: What are cookies?
A: There is a technology called "cookies" which can be used to provide you with tailored information from a Web Site. A cookie is an element of data, a file which is nothing but a line of text, that a Web Site can send to your browser, which may then store it on your system. Some Ford pages use cookies so that we can better serve you when you return to our Site. For example a cookie might help you to avoid having to re-enter data you have given us before.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

Back to top

Q: What are Customer Profiles?
A: Every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign to you a personal identification number, then might send this personal identification number back to your hard drive in the form of a cookie. This code is uniquely yours. It is your passport to seamless travel across many of the Ford Web Sites. This might allow you to visit Sites without having to fill out multiple registration forms with information you've already provided. Even if you switch computers, you won't have to re-register - just use your Registration ID to identify yourself.

Your customer profile might also be used to customise what you see on the Web Site to meet your personal preferences and settings.

Back to top

Q: How do I correct information about myself?
A: Some Ford Web Sites operate registration pages that allow you to review and update the Personal Information you have submitted. Elsewhere, you are simply given the option of cancelling your membership of the service. In other cases where you need to correct Personal Information you have submitted previously to a Ford Site please follow the instructions provided.

Back to top

Q: What about Internet & Site Security?
A: The Internet is not a secure system and you should always be cautious about the information you disclose whilst on-line.

Personal Information collected by Ford Sites is stored in secure operating environments that are not available to the public. In some cases, such as the transmission of credit card numbers, the Personal Information is encrypted before you conduct your transaction, using appropriate secure technology.

Back to top

Q: What options do I have if I choose to register?
A: If you decide to register, you will be able to select the kind of information you want to receive from Ford. If you do not want Ford to communicate with you about other offers regarding Ford products, programs, events, or services you should take the appropriate option.

These offers might be sent to you by e-mail, postal mail, telephone or any other appropriate means.

Back to top

Q: What happens if I choose not to register?
A: If you choose not to register or provide personal information, you will in most cases still be able to use most of the Ford Web Sites. However you will not be able to access areas that require registration.

Even if you do not register we will sometimes collect anonymous information about how you have used the Web Site. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.

Back to top

Q: Under what conditions might this Privacy Policy not operate?
A: In addition to directly providing information to a Ford Web Site, you might also provide Personal Information through chat sessions, e-mail exchanges or bulletin board use made available to you on Ford Web Sites. The Privacy Policy does not cover this type of transfer of your Personal Information. You should always be careful when distributing your Personal Information in this manner.

Back to top

Q: How do I contact you?
A: If you have any questions or comments about our privacy practices, you can contact us at:

Ford Motor Company Limited,
PO Box 2439,
Glasgow,
G40 3WX.

Back to top

Finance
Frequently Asked Questions


What does APR mean?
What information do I need to provide to Ford Credit when applying for credit?
Why do I have to Comprehensively Insure my car?
How much can I borrow?
What happens after I’ve signed the finance agreement at the dealership?
What happens if there is an accident and my car is written off?
I have a complaint with my car and am not satisfied. Why should I continue to pay Ford Credit?
As an existing customer, where can I find my account number?

Q: What does APR mean?
A: APR stands for Annual Percentage Rate. When you borrow money, every lender is required by law to quote this rate, which calculates the total amount of interest that will be paid over the whole term of the loan while taking into account any additional charges that the borrower has to pay. The APR allows you to compare different lenders on a like-for-like basis.

Back to top

Q: What information do I need to provide to Ford Credit when applying for credit?
A: We will require proof of identification in the form of your driving licence and the original of either your cheque guarantee card, credit card, current passport, a V5 for your trade-in vehicle (if applicable), a work security pass incorporating your photograph, certified accounts if you are self employed and a Tax Exemption Certificate with your photograph (form 714) if you are self-employed in the construction industry. We will also require two proofs of address, such as a public utility bill (i.e. gas, electricity, water, telephone) and latest credit card/bank statement. Please note that store card statements, Social Security books, Council Tax bills and mobile telephone bills are not acceptable.

Back to top

Q: Why do I have to comprehensively insure my car?
A: To protect you, Ford Credit and any other party involved in an accident. Should you write off your car without insurance then you will still have a debt to repay. We offer an excellent-value comprehensive insurance product through Ford Insure.

Back to top

Q: How much can I borrow?
A: Subject to satisfying our normal credit criteria, we will advance up to the full amount of the motor vehicle being purchased, although in certain circumstances we may require you to contribute a deposit.

Back to top

Q: What happens after I’ve signed the finance agreement at the dealership?
A: Your dealer will give you your First Customer Copy of the agreement and the original will then be sent to us for processing. Following account set up, you will be sent a Second Customer Copy of the Agreement with a Welcome Letter. This is your copy of the original that will also have been signed by us.

Back to top

Q: What happens if there is an accident and my car is written off?
A: We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. If the car is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer’s settlement amount. Our Guaranteed Asset Protection product can cover you for such shortfalls. For more information visit ‘Insurance services’ by clicking on the link below.

Back to top

Q: I have a complaint with my car and am not satisfied. Why should I continue to pay Ford Credit?
A: You need to understand there is a difference between any vehicle problems and your obligations under your finance contract. In the unlikely event you are unhappy with your vehicle you should contact the dealership where you purchased it. In law, the fact that you have a complaint with regard to the vehicle does not entitle you to cease making payments on your finance agreement. We would prefer you to contact us in these circumstances, so we can fully understand your situation and recommend the most appropriate action.

Back to top

Q: As an existing customer, where can I find my account number?
A: Your account number can be found on your copy of the agreement that you signed at the time you took out finance. Alternatively, it is also quoted on the Welcome Letter you were sent once we set up your account.

Back to top

Insurance
Frequently Asked Questions


How do I get a quote?
How do I make a claim?
I have a query about my Ford Insure policy. How can I contact you?
Is my car covered in Europe?
Can you provide a courtesy car?
How quickly can you repair my car?
Will genuine ford parts be used in any repairs?
Is my satellite navigation equipment covered?
Will I speak to lots of different people in a call centre?
What happens if I have an accident late at night?
What is 7 Day Driveaway cover?

Q: How do I get a quote?
A: The customer must simply call the Ford Insure UK call centre on 0800 048 0950 and one of their team will be happy to provide you with an annual quotation.

Back to top

Q: How do I make a claim?
A: Whether or not your car can be driven Ford Insure will be on hand to help. Simply call the Ford Insure claims helpline on 0800 048 0951 and their claims team will send you a claim form. Just fill in the form and sign it, and they will do the rest.

Back to top

Q: I have a query about my Ford Insure policy. How can I contact you?
A: Simply call the Ford Insure Customer Service Helpline on 0800 048 0950 and one of the team will be happy to answer any queries regarding your policy.

Back to top

Q: Is my car covered in Europe?
A: Your policy will provide free cover, for up to 31 days, anywhere in the European Union and any other country which meets the motor insurance Directive of, and is approved by, the European Commission.

Back to top

Q: Can you provide a courtesy car?
A: Yes, a Complimentary Ford loan car will be provided as standard when using Ford approved repairers.

Back to top

Q: How quickly can you repair my car?
A: This will vary, depending on your personal situation and the extent of damage to your car.

Back to top

Q: Will genuine ford parts be used in any repairs?
A: Yes. All repairs will be carried out at Ford approved repairers using genuine Ford parts.

Back to top

Q: Is my satellite navigation equipment covered?
A: Yes. Portable Satellite Navigation up to the value of £750 is covered as standard if stolen from your locked boot.

Back to top

Q: Will I speak to lots of different people in a call centre?
A: You should be able to speak to the right people straight away by following the easy instructions when you call. You can even arrange to have your very own Personal Customer Manager who will be your first point of contact with any enquiry.

Back to top

Q: What happens if I have an accident late at night?
A: The Ford Insure claims helpline is available 24 hours a day, 7 days a week.

Back to top

Q: What is 7 Day Driveaway cover?
A: When you buy a new or used Ford car from your local Ford Dealership you are entitled to free 7 Day Driveaway cover by simply calling for an annual quotation on a Ford Insure policy.

Driveaway cover removes the hassle of having to arrange cover for your new or used car and enables you to experience all the benefits of Ford Insure Comprehensive Motor Insurance. Simply call 0800 048 0954 to set up your 7 day cover.

Back to top

Accessibility
Our policy


Ford recognises the importance of providing a website that is accessible to all user groups, including the disabled. The World Wide Web Consortium (W3C) provide Web Content Accessibility guidelines to assist web developers in creating accessible web pages. Ford has carried out an accessibility evaluation of its sites. We have taken the recommendations from the results and are currently working to improve the accessibility of our sites.

Questions or feedback
If you have any feedback regarding the accessibility of this site, or if you require more information on the services and products available from Ford, please contact the Ford Information Service:

Telephone:
08457 111888

Or by post:
Ford Information Service PO Box 4430 Whitley CV3 9BH

 

Used Car Search
Ford C-Max
Zetec
6,114 miles
£12,995
Full details
Ford Kuga
Titanium TDCi 180 AWD
37,995 miles
£14,995
Full details
Ford B-Max
Zetec
18,335 miles
£9,995
Full details
Ford Focus
Titanium Navigator 1.6 Automatic
52,360 miles
£8,995
Full details
Ford Fiesta
Titanium Econetic
21,446 miles
£8,995
Full details
Ford Fiesta
1.5 TDCi Titanium
5,542 miles
£11,995
Full details
Ford Fiesta
Titanium Econetic TDCi
42,542 miles
£7,995
Full details
Ford Fiesta
1.0 Zetec Ecoboost
17,961 miles
£9,995
Full details
Ford EcoSport
1.5 TDCi Titanium
25,908 miles
£10,995
Full details
Ford Focus
Zetec 1.6TDCi
27,323 miles
£10,995
Full details

© tregonings of Cornwall

Registered in England No 6603844
VAT Registration No. 915333245

tregonings of Cornwall is a trading name of Tregoning Limited

web design chameleon studio
Motor Industry Code of Practice for Service and Repair